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The product does not turn on. What should I do?

    Try the following:

    • Make sure your scanner's AC adapter, USB cable, and power cord are securely connected to the scanner.
    • Make sure the electrical outlet works. If necessary, test it by plugging in and turning on another electrical device.
    • Hold down the power button for approximately one second to power on the product.
Published:  Aug 10, 2017 Was this helpful​? Thank you for the feedback!
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