I'm having paper feed problems. What should I do?

  • If you have problems feeding originals in your scanner, try these solutions:

    • Load only an original that meets the specifications for your scanner.
    • Clean inside the scanner using a cleaning sheet.
    • If multiple pages feed at once, try the following:
      • Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.
      • Load fewer originals at a time.
      • Load only originals that meet the specifications for your scanner.
      • Clean inside the scanner and replace the roller assembly kit, if necessary.
      • Select Slow on the scanner control panel to slow down the scanning speed.
      • Use the optional carrier sheet for thin, folded, or irregularly shaped originals.
Published:  Feb 6, 2020 Was this helpful​? Thank you for the feedback!
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