My original jammed in my product. What should I do?

• If an original has jammed inside the scanner, follow these steps:

  1. Turn off your scanner.
  2. Remove all originals from the input tray.
  3. Pull down the cover open lever and open the scanner cover.
     
     
  4. Gently pull out any jammed originals from inside the scanner.
     
     
  5. Gently pull out any jammed originals from the output tray.
     
     
  6. Close the scanner cover.
  7. Carefully follow all loading instructions when you reload originals.

  If originals jam in the scanner frequently, try the following:

  • Select Slow on the scanner control panel to slow down the scanning speed.
  • Turn off the Detect Double Feed setting.
  • Clean inside the scanner and clean the rollers.
  • Close the output tray and let the originals fall freely onto the surface below the scanner.
  • If the roller counter is nearing end of life, replace the roller assembly kit.
  Related tasks
  Cleaning Inside Your Scanner
  Loading Originals in the Input Tray
  Related references
  Original Document Specifications
  Plastic and Laminated Card Specifications
  Special Original Specifications
  Where to Get Help