Only part of my document scans. What should I do?

  • If the edges of a scanned image are cropped, select Settings > Scan Settings, adjust the following settings, and try scanning again:

    • On the Main Settings tab, set the Document Size setting to Auto Detect or Auto Detect (Long Paper).
    • If the document size is not detected correctly using the Auto Detect setting, select the size of your original from the Document Size list.

      Note: If the size you want to scan is not on the list, select Customize to create it manually (Windows only).

    • You can also select Document Size > Settings and adjust the cropping area shown in the Crop Margins for Size "Auto" setting.
    • On the Advanced Settings tab, set the Edge Fill setting to None.
Published:  Feb 6, 2020 Was this helpful​? Thank you for the feedback!
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