My scanning software doesn't work properly in Windows or on my Mac. What should I do?
If your scanning software does not operate correctly, try these solutions:
- Make sure your computer has adequate memory and meets the system requirements for your operating system.
- Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software.
- Make sure the scanner is turned on.
- Make sure the connection between the scanner and your computer is secure.
- If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
- In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
- Check that the correct scanner is selected using the Epson Scan 2 Utility.
- Check that the correct setting is assigned to the scanner button in Document Capture Pro (Windows) or Document Capture (Mac).
- Make sure the scanning software is installed.
- Use the USB cable that came with the scanner.
- Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub.
- If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting.
- If you are using the scanner with the optional Network Interface Unit, make sure the network cable is securely connected.
- Make sure the power light stops flashing, indicating that the scanner is ready to scan.
Uninstall Your Scanner Software
Windows System Requirements
Mac System Requirements
Published: Feb 14, 2019 Was this helpful? Thank you for the feedback!