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My product doesn't detect photos placed on the scanner glass when I use the optional flatbed scanner dock. What should I do?

    Try the following:

    Note: To use the optional flatbed scanner dock, you also need the Epson Perfection V19/V39 scanner. The flatbed scanner dock is supported in Windows only. You cannot use the flatbed scanner dock and the optional Epson Network Interface Unit at the same time.

    • Make sure the scanner glass is clean and free of fingerprints, smudges, etc. (If the scanner glass is dirty, clean it with a soft dry cloth. If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner on a soft cloth to remove it. Wipe off all remaining liquid.)
    • If you place multiple originals on the scanner glass, make sure they are at least 0.8 inch (20 mm) away from each other.
Published:  Mar 28, 2019 Was this helpful​? Thank you for the feedback!
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