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The scanner doesn't work properly when I press the start button. What should I do?

    If the scanner button does not start the correct program or perform the correct action, try these solutions:

    • You cannot scan using the  start button over a wireless connection. Connect the scanner using a USB cable before scanning from the button on your scanner (DS-80W).
    • Check the USB cable connection between the computer and scanner.
    • Check that the correct scanner is selected using the Epson Scan 2 Utility.
    • In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
    • Make sure you have assigned the correct job to the scanner button and change it, if necessary.
    • Check the status of the lights and make sure the scanner is ready to scan.
    • Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and reinstall it.
    Related tasks
    Adding and Assigning Scan Jobs with Document Capture Pro - Windows
    Assigning Start Button Settings or Scan Jobs - Mac
    Related references
    Scanner Light Status
Published:  Oct 4, 2018 Was this helpful​? Thank you for the feedback!
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