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How do I uninstall the product software?

    See below.

    Uninstalling Scanner Software - Windows

    You can uninstall and then re-install your scanner software to solve certain problems.
    1. Exit all applications currently running on your computer.
    2. Turn off the scanner (DS-80W).
    3. Disconnect any interface cables.
    4. Do the following to uninstall each of your scanning software programs and follow any on-screen instructions:
      • Windows 10: Click and select  (Settings) > Apps > Apps & features. Select the scanner software program and click Uninstall.
      • Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features. Select the scanner software program and click Uninstall/Change.
      • Windows 7: Open the Windows Control Panel utility. Select Programs and Features. (In Classic view, select Programs and click Uninstall a program.) Select the scanner software program and click Uninstall/Change.
    5. Restart your computer, then see the Start Here sheet to re-install your software.

    Note: If you find that re-installing your scanner software does not solve a problem, contact Epson.

    Uninstalling Scanner Software - Mac

    In most cases, you do not need to uninstall your scanner software before re-installing it. However, you can download the Uninstaller utility from the Epson support website to uninstall your scanner software as described here.
    1. To download the Uninstaller utility, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product.
    2. Follow the instructions on the screen to install the Uninstaller utility.
    3. Quit all applications currently running on your Mac.
    4. Double-click the Uninstaller icon.
    5. In the Epson Uninstaller screen, select the checkbox for each software program you want to uninstall.
    6. Click Uninstall.
    7. Follow the on-screen instructions to uninstall the software.
    8. To reinstall your scanner software, see the Start Here sheet for instructions.

    Note: If you find that re-installing your scanner software does not solve a problem, contact Epson.

Published:  Oct 4, 2018 Was this helpful​? Thank you for the feedback!
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