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My computer does not recognize the product when I use a USB connection. What should I do?

    Try the following:

    • Make sure the scanner is turned on.
    • Disconnect your scanner from your computer, then reconnect it.
    • Make sure you restarted your computer after installing the scanner software.
    • If you use a USB hub, connect the scanner directly to the computer.
    • Make sure to use the USB cable that came with the scanner.
    • Try using a different USB port on the computer.
Published:  Oct 4, 2018 Was this helpful​? Thank you for the feedback!
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