My computer does not recognize the product when I use a USB connection. What should I do?
Try the following:
- Make sure the scanner is turned on.
- Disconnect your scanner from your computer, then reconnect it.
- Make sure you restarted your computer after installing the scanner software.
- If you use a USB hub, connect the scanner directly to the computer.
- Make sure to use the USB cable that came with the scanner.
- Try using a different USB port on the computer.
Published: Nov 1, 2018 Was this helpful? Thank you for the feedback!