Home Support Scanners WorkForce Series Epson WorkForce ES-400 II

The product does not detect multiple originals placed on the scanner glass when I use the optional flatbed scanner dock. What should I do?

  • Try the following:

    Note: To use the optional flatbed scanner dock, you also need the Epson Perfection V19/V39 scanner. The flatbed scanner dock is supported in Windows only.

    • Make sure the scanner glass is clean and free of fingerprints, smudges, etc. Clean the scanner glass with a soft, lint-free cloth (microfiber is recommended), moistened with a little glass cleaner. Paper towels are not recommended.

      Caution:
      Do not spray glass cleaner directly on the glass, and do not press the glass surface with any force.

    • Make sure you position photos 0.1 inch (2.5 mm) from the top and side edges of the scanner glass and at least 0.8 inch (20 mm) apart from each other.
Published:  Dec 17, 2020 Was this helpful​? Thank you for the feedback!
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