Home Support Scanners DS Series Epson DS-770 II

I'm having paper feed problems. What should I do?

  • If you have problems feeding originals in your scanner, try these solutions:

    • If multiple pages feed at once, try the following:
      • Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.
      • Load fewer originals at a time.
      • Load only originals that meet the specifications for your scanner.
      • Clean inside the scanner and replace the roller assembly kit, if necessary.
      • Check the pickup rollers and clean, if necessary.
      • Press the  slow mode button to slow down the scanning speed.
      • Use Automatic Feeding Mode in Epson Scan 2 and scan originals one at a time.
      • Use the optional carrier sheet for thin, folded, or irregularly shaped originals.
    • If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window, start Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off.

      Note: On a Mac, only Epson Scan 2 displays double feed errors. Document Capture for Mac does not include this setting.

    Related tasks
    Cleaning Inside Your Scanner
    Related information
    Loading Originals
Published:  Dec 17, 2020 Was this helpful​? Thank you for the feedback!
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