Home Support Scanners DS Series Epson DS-770 II

My computer does not recognize the product when I use a USB connection. What should I do?

  • If you just installed the scanner software, make sure you restart your computer. If that does not help, try the following:

    • Make sure the scanner is turned on.
    • Make sure Epson Scan 2 is installed on your computer before connecting the scanner to the computer.
    • Disconnect your scanner from your computer, then reconnect it.
    • If you use a USB hub, connect the scanner directly to the computer.
    • Plug the cable into a USB 3.0 port on the computer, if available.
    • If using the USB cable that came with the scanner does not resolve the issue, try a different USB cable.
Published:  May 6, 2021 Was this helpful​? Thank you for the feedback!
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