Support Scanners WorkForce Series Epson WorkForce ES-500W II

The scanner doesn't work properly when I press the start button. What should I do?

  • If spots or lines appear in all your scanned images, try the following solutions:

    • Clean the rollers and glass scanning surfaces inside your scanner using a genuine Epson cleaning kit or a soft, moist cloth.
    • Remove any dirt from your original.
    • Enable the Detect Glass Dirt setting in the Epson Scan 2 Utility.

      Note: If glass dirt detection does not work correctly, adjust the setting. If the glass dirt alert screen appears after cleaning the inside of the scanner, check the glass surface again (scratches on the glass may be detected as a glass dirt).

    Related tasks
    Cleaning Inside Your Scanner
Published:  Jan 21, 2021 Was this helpful?​ Thank you for the feedback!
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