Home Support Scanners DS Series Epson DS-790WN

I'm having paper feed problems. What should I do?

  • If you have problems feeding originals in your product, try these solutions:

    • If multiple pages feed at once, try the following:
      • Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.
      • Load fewer originals at a time.
      • Load only originals that meet the specifications for your product.
      • Clean inside the product and replace the roller assembly kit, if necessary.
      • Check the pickup rollers and clean, if necessary.
      • Select on the product control panel to slow down the scanning speed.
      • Use Automatic Feeding Mode in Epson Scan 2 and scan originals one at a time.
      • Use the optional carrier sheet for thin, folded, or irregularly shaped originals.
    • If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window, start Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off.
    Related tasks
    Cleaning Inside Your Product
    Related references
    Original Document Specifications
    Plastic and Laminated Card Specifications
    Special Original Specifications
    User Replaceable Epson Product Parts
    Related information
    Loading Originals
Published:  Feb 21, 2022 Was this helpful?​ Thank you for the feedback!
Was this helpful?​
Please tell us why this was not helpful.​
Please enter a valid email address