Home Support Scanners DS Series Epson DS-790WN

My computer does not recognize the product when I use a USB connection to set up the product. What should I do?

  • Make sure you restart your computer after you install the product software. If that does not help, try the following:

    • Make sure the product is turned on.
    • Disconnect your product from your computer, then reconnect it.
    • If you use a USB hub, connect the product directly to the computer.
    • Plug the cable into a USB 3.0 port on the computer, if available.
    • Make sure to use the USB cable that came with the product.
    • Make sure the PC Connection via USB setting is not disabled on the control panel.
Published:  Mar 10, 2022 Was this helpful?​ Thank you for the feedback!
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