My computer does not recognize the product when I use a USB connection to set up the product. What should I do?
Make sure you restart your computer after you install the product software. If that does not help, try the following:
- Make sure the product is turned on.
- Disconnect your product from your computer, then reconnect it.
- If you use a USB hub, connect the product directly to the computer.
- Plug the cable into a USB 3.0 port on the computer, if available.
- Make sure to use the USB cable that came with the product.
- Make sure the PC Connection via USB setting is not disabled on the control panel.
Published: Mar 10, 2022 Was this helpful? Thank you for the feedback!