I cannot scan over a network. What should I do?
If you have problems scanning over a network, try these solutions:
- Check the product control panel for error messages. If you have the notification email set when the events occur, you can promptly learn the status.
- Make sure the computer and product are connected to the same network (or network subnet/VLAN).
- If the product and computer cannot communicate and are connected to the same network (or network subnet/VLAN), check if your router or access point uses the privacy separator and disable it, if necessary. Follow the instructions in your router or access point documentation to disable the privacy separator.
- Move the product and computer or smart device closer to the router or access point.
- If you cannot scan from the start button on the product, make sure you restarted your computer after installing the scanning software. Also start Epson Scan 2 before scanning with the start button.
- If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution.
- If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart the program. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try starting Epson Scan 2 again.
- Check the network connection setting in the Epson Scan 2 Utility.
- You may need to temporarily disable the firewall and any anti-virus software on your wireless router or access point.
- If you see the message "Network product is not available: currently being used by user", there may be a communication error between the product and computer. Restart the product.
- Epson Scan 2 does not support networks that use only IPv6. Use Epson Scan 2 on a network that supports IPv4.
- If the Firewall function is active, the product may not be discovered by the Epson Scan 2 Utility. Open the Epson Scan 2 Utility, enter the IP address for your product, and click Add.
- Restart the product and check the IP address on the product control panel.
- Make sure the router, switch, or hub is turned on.
- Restart the router, switch, or hub, wait for approximately one minute after restarting, then check the connection again.
- The order in which the router, access point, switch, or hub and product are turned on may cause a temporary connection error. Restart the product, wait for approximately one minute after restarting, then check the connection again.
- Make sure the Ethernet cable is securely connected to your product and to your router, switch, or hub. Check to see if the LED for the port to which your product is connected is on or flashing. If the link LED is off, try connecting your product to a different port on the router, switch, or hub or try changing the Ethernet cable.
- If you see a message telling you the product is not available, there may be a communication error between the product and computer. Restart the product.
- If there is an IP address conflict, the network connection may become unavailable. Check the IP address for each device and assign unique IP addresses.
- Restart the computer.
Starting a Scan Using the Product Control Panel
Starting a Scan from a Smartphone or Tablet
Starting a Scan Using the Epson Scan 2 Icon
Starting a Scan from a Scanning Program
Determining the Product's IP Address
Scanning with Document Capture Pro or Document Capture