The scanner doesn't work properly when I press the start button. What should I do?

• If the scanner button does not start the correct program or perform the correct action, try these solutions:

  • If you installed the Epson ScanSmart software, pressing the  start button on your scanner starts Epson ScanSmart, over a USB or wireless connection. See the help information in Epson ScanSmart for detailed information.
  • Make sure your scanner is turned on and any interface cables are securely connected at both ends.
  • Check the USB cable connection between the computer and scanner.
  • Check that the correct scanner is selected using the Epson Scan 2 Utility.
  • In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
  • Check the status of the lights and make sure the scanner is ready to scan.
  • If you are connecting your scanner over a network, make sure the Wi-Fi connection is working correctly. Try turning the wireless router off and on again, and make sure the router cable is securely connected.
  • If you are connecting your scanner via USB, use only the USB cable that came with the scanner. Make sure it is connected directly to your computer and not to a USB hub.
  • If you are connecting your scanner via USB, make sure the USB cable between the computer and scanner is connected in the correct orientation.
    
    
  • For Wi-Fi scanning, confirm that your scanner is paired with your computer. Open Epson ScanSmart, click Change and select the scanner you want to use.
  • Make sure your scanner is not connected to another computer via USB. A USB connection takes priority over a Wi-Fi connection.
  • Make sure Epson ScanSmart and Epson Scan 2 are installed correctly. Reinstall the software, if necessary.