The product is not converting characters to editable text (OCR). What should I do?

• If characters in your scanned images are not recognized during OCR conversion, try these solutions:

  • Make sure your original is loaded straight on your product.
  • Use an original with clear text.
  • Adjust these Epson Scan 2 settings (if available) and try scanning again:
    • Select the correct Image Type setting.
    • If the Image Type is set to Black & White, select Text Enhancement. If the Image Type is set to Color or Grayscale, change the Text Enhancement setting to High.
    • If the Image Type is set to Black & White, adjust the Threshold setting.
    • Set the Image Type to Grayscale.
  • Set the scanning resolution between 200 and 600 dpi.
  • If the original document is in landscape mode, set the Rotate setting to Auto in Epson Scan 2.
  • If you are using OCR software, check the manual for any additional adjustments.
  • Scan thermal paper receipts as soon as possible. They may deteriorate due to age or friction.
  • When saving to Microsoft Office or Searchable PDF files, check that the correct languages are selected. Check the language in each save setting window.