My scanning software doesn't work properly in Windows or on my Mac. What should I do?
-
If your scanning software does not operate correctly, try these solutions:
- Make sure your computer has adequate memory and meets the system requirements for your operating system.
- Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software.
- Make sure the product is turned on.
- Make sure the scanning software is installed.
- Make sure the connection between the product and your computer is secure.
- If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
- In Windows, be sure that the product is listed under Imaging Devices in the Device Manager.
- Check that the correct product is selected using the Epson Scan 2 Utility.
- Connect the product directly to the computer. The product may not work properly when connected through a USB hub/switch.
- If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting.
- Check that the Wi-Fi connection is working correctly. Try turning the wireless router off and on (ES-C320W/RR-400W).
- Make sure another computer is not connected to the product using a USB cable. A USB connection takes priority over a Wi-Fi connection. If another computer is connected by USB, disconnect it. (ES-C320W/RR-400W)
- If you are using a Mac computer, make sure you select the network that has priority on it. (ES-C320W/RR-400W)
Uninstall Your Product Software
Related references
Windows System Requirements
Mac System Requirements
Published: Sep 14, 2023
Was this helpful? Thank you for the feedback!