I see a blank Scanner Settings window when I start Epson ScanSmart. What should I do?

• Close the Scanner Settings window and do the following:

  1. Turn on your product, if necessary.
  2. Make sure your product is connected to your computer or USB hub. Start the Epson Scan 2 Utility. If you see your product in the Scanner Settings window, the problem is solved. If you see a blank Scanner Settings window, close the window and go to the next step.
  3. Do one of the following:
     • If your product is connected to a USB hub, connect the USB cable directly to your computer instead. Start Epson ScanSmart. If you see your product in the Scanner Settings window, the problem is solved. If you see a blank Scanner Settings window, close the window and go to the next step.
     • If your product is not connected to a USB hub, go to the next step.
  4. Use a different USB cable. Start Epson Scan 2 Utility. If you see your product in the Scanner Settings window, the problem is solved. If you still see a blank Scanner Settings window, contact Epson Support.