I'm having paper feed problems. What should I do?

• If you have problems feeding originals in your product, try these solutions:

  • If there is a jammed original inside the product, open the product cover and remove the original.
  • If multiple pages feed at once, try the following:
    • Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.
    • Load fewer originals at a time.
    • Load only originals that meet the specifications for your product.
    • Select Slow on the control panel to slow down the scanning speed.
    • Clean inside the product and clean the rollers. If the rollers were previously removed for cleaning, make sure they were properly reinstalled. 
    • Use Automatic Feeding Mode in Epson Scan 2 and scan originals one at a time.
    • If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window (Windows only), start Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off.

      Note: If you are using Document Capture Pro, you can open the Epson Scan 2 window by pressing the Detailed Settings button on the Scan Settings screen.

  Related tasks
  
  • Cleaning Inside Your Product
  Related reference
  
  • Optional Accessories and Replacement Parts
  • Original Document Specifications
  • Plastic and Laminated Card Specifications
  • Special Original Specifications
  Related information
  
  • Loading Originals