The scanner doesn't work properly when I press the start button. What should I do?

• If the scanner button does not start the correct program or perform the correct action, try these solutions:

  • Make sure your scanner is turned on and any interface cables are securely connected at both ends.
  • Check the USB cable connection between the computer and scanner if you are connecting via USB.
  • Check that the correct scanner is selected using the Epson Scan 2 Utility.
  • In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
  • Make sure Document Capture Pro (Windows) or Document Capture (Mac) is installed correctly. If necessary, uninstall and reinstall it.
  • Make sure you have assigned the correct job to the scanner button and change it, if necessary.
  • Check the status of the lights and make sure the scanner is ready to scan.
  • If you are connecting your scanner over a network, make sure the Wi-Fi connection is working correctly. Try turning the wireless router off and on again, and make sure the router cable is securely connected.
  • If you are connecting your scanner via USB, use only the USB cable that came with the scanner. Make sure it is connected directly to your computer and not to a USB hub.
  • Make sure your scanner is not connected to another computer via USB. A USB connection takes priority over a Wi-Fi connection.
  • Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and reinstall it.