Why am I getting a The Camera Is Not Responding message (or a similar message) when using the product software with the camera connected to my computer?

• Make sure the cable is connected correctly. Also make sure your camera is not turned off and the batteries have power. Check the serial port settings in your Image Expert or EPSON Photo!3 software. You may need to change the Port and Speed serial connection settings to Auto. If you were able to use the camera with the computer previously and then changed or added other settings on your system, you may have a COM port conflict. Try using a different COM port or reconfiguring the COM port settings. (See your Windows documentation for instructions.) If you were not able to use the camera with your computer previously, you may have an inoperable serial cable. Try using another cable. If your camera is connected to a USB hub, try connecting the camera directly to your computer. Make sure you don't have more than one of the following open at the same time: Image Expert, EPSON Photo!3, EPSON Auto Downloader, EPSON Photo! Print2 Launcher, Camio Viewer, EPSON Photo! 3 TWAIN.