I copied a video file to my image viewer and it won't play. What should I do?

  • Make sure your video file is a supported file type and meets the specifications listed below. You may need to use a video file converter or analyzer utility to verify the actual file format used to create the file.

    The viewer supports video files in resolutions ranging from 320 × 240 pixels to 720 × 576 pixels, with file sizes up to 2GB.

     File 
     extension 
     Video codec  Audio codec  Max bit rate 
     .avi  MPEG-4 
     (Advanced Simple Profile) 
     AAC 
     G.711 
     PCM 
     ADPCM 
     30 fps: 720 × 480 
     25 fps: 720 × 576 
     8 Mbps (peak) 
     4 Mbps (avg.) 
     Motion JPEG  G.711 
     PCM 
     ADPCM 
     30 fps: 720 × 480 
     25 fps: 720 × 576 
     60 fps: 320 × 240 
     .avi 
     .divx 
     DivX 
     (Home Theater Profile) 
     MPEG Audio 
     PCM 
     ADPCM 
     30 fps: 720 × 480 
     25 fps: 720 × 576 
     8 Mbps (peak ) 
     4 Mbps (avg.) 
     .mov  MPEG-4 
     (Advanced Simple Profile) 
     AAC 
     PCM 
     30 fps: 720 × 480 
     25 fps: 720 × 576 
     8 Mbps (peak) 
     4 Mbps (avg.) 
     Motion JPEG  G.711 
     PCM 
     ADPCM 
     30 fps: 720 × 480 
     25 fps: 720 × 576 
     60 fps: 320 × 240 
     .mp4  MPEG-4 
     (Advanced Simple Profile) 
     AAC 
     PCM
     30 fps: 720 × 480 
     25 fps: 720 × 576 
     8 Mbps (peak) 
     4 Mbps (avg.) 
     .mov 
     .mp4 
     .m4v 
     H.264/AVC 
     (Baseline Profile Level 1.2) 
     AAC 
     PCM 
     30 fps: 320 × 240 
     850 kbps (peak) 
     768 kbps (avg.) 
     .wmv  Windows Media Video 9 
     (MP@LL) 
     Windows Media 
      Audio 9/9.1 
     30 fps: 352 × 288 
     850 kbps (peak) 
     768 kbps (avg.) 
     .mpg 
     .mpeg 
     MPEG1 
     MPEG2 
     (MP@ML) 
     PCM 
     MPEG Audio 
     30 fps: 720 × 480 
     25 fps: 720 × 576 
     10 Mbps (peak) 
     8 Mbps (avg.) 
     .vob 
     .mod 
     MPEG2 
     (MP@ML) 
     PCM 
     MPEG Audio 
     30 fps: 720 × 480 
     25 fps: 720 × 576 
     10 Mbps (peak) 
     8 Mbps (avg.) 
     .asf  MPEG-4 
     (Advanced Simple Profile) 
     ADPCM  30 fps: 720 × 480 
     25 fps: 720 × 576 
     8 Mbps (peak) 
     4 Mbps (avg.) 
    Note:
    DVD-Video, DivX menu, and WMV DRM are not supported.
Published:  Dec 15, 2009 Was this helpful?​ Thank you for the feedback!
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