When I turn my product on, the paper feeds through about one and a half pages, then stops. I hit the Load/Eject button and it feeds more paper instead of ejecting backwards. Why won't it go to the right top-of-form position?
Check the front panel to see if the Bin 1 or Bin 2 light is on. If it is, turn the printer OFF and manually eject the continuous feed paper. Remove the paper from the tractor unit. Move the paper release lever on the right side of the printer all the forward, then all the way to the back. Move the lever forward and backward five times, then move it into the middle position. Hold down the ALT + PAUSE on the front of the printer. Keep holding these buttons down as you power-on the printer. Release the buttons after the printer emits one long beep. The printer should initialize properly and the Bin light should not be on. Reload the paper onto the tractor unit and try to print. If you are still having problems, repeat the above steps. If the problem still persists, have the printer taken in to be serviced.
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