How should I transport my product?

  • Caution: To avoid damage, always leave the ink cartridges installed when transporting the printer.

    Do the following:
    1. Turn on the printer, wait until the print head locks in the far right position, then turn off the printer.
    2. Unplug the power cord from the electrical outlet. Then disconnect the printer cable from the printer.
    3. Remove any paper from the printer and remove the paper support.
    4. Open the printer cover. Secure the ink cartridge holder to the printer with tape, then close the printer cover.

    5. Push in the output tray extensions and close the tray.
    6. Repack the printer and its attachments in the original box using the protective materials that came with them. See your Start Here sheet.

    Keep the printer level as you transport it.
    After transporting the printer, remove the tape securing the print head and test your printer. If you notice a decline in print quality, clean the print head; if output is misaligned, align the print head.
Was this helpful?​ Thank you for the feedback!
Was this helpful?​
Please tell us why this was not helpful.​