My product software doesn't work properly. What should I do?
If you're running other software at the same time, using memory resident programs, or have many device drivers, the computer may not have enough memory.
Also, if you're scanning a large image or scanning at a high resolution, your computer may not have enough memory to process the image. Try closing other applications or increasing your computer system's memory (RAM).
If you're using the EPSON TWAIN software, make sure you select EPSON CX5200 as your TWAIN source.
Make sure your EPSON CX5200 is turned on, and that the interface cable is securely connected at both ends. Try restarting your computer. Make sure you turn on the EPSON CX5200 before you turn on your computer.
Was this helpful? Thank you for the feedback!