How should I transport my product?

  • If you need to ship your printer, you must prepare it for transportation by packing the printer in its original box or one of a similar size.

    Caution: Leave the ink cartridges installed. Removing the cartridges can dry out the print head and may prevent the printer from printing.
    1. Turn off the printer.
    2. Remove any paper from the sheet feeder and close the paper support.
    3. Push in the output tray extension and close the tray.
    4. Unplug the power cord from the electrical outlet. Then disconnect the USB cable from the printer.
    5. Repack the printer in the original box using the protective materials that came with it.
    Caution: During transport, do not tilt the printer, stand it up vertically, or turn it upside down, or ink may leak from the cartridges.

    After transporting the printer, plug it in and turn it on. If you notice a decline in print quality, clean the print head; if output is grainy or blurry, align the print head.
Published:  Jan 29, 2007 Was this helpful?​ Thank you for the feedback!
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