My product software doesn't work properly. What should I do?
Try the following:
- Make sure your printer is turned on then carefully follow the software installation instructions on the Start Here sheet.
- Make sure your system meets the requirements.
- Make sure all applications (including any screen savers and virus protectors) are closed before you install the software. If any applications were open, uninstall the software (Windows or Macintosh), then reinstall the software (Windows or Macintosh).
- Close your other programs, including any screen savers and virus protection software, and install the software again (Windows or Macintosh).
- If you see an error message or your software doesn't install correctly in Windows, you may not have software installation privileges. Contact your System Administrator.
- Make sure the USB Controller is working properly in Device Manager. See your Windows help system for details. If it's not working, contact your computer manufacturer.
- If you're printing over a network, set up the software for network printing.
- Uninstall the printer software (Windows or Macintosh), then reinstall the printer software (Windows or Macintosh). Note: You must connect the printer to your computer at the correct time to make sure the driver is installed correctly on your computer.
Published: Aug 2, 2007 Was this helpful? Thank you for the feedback!