My product detects only one of two photos placed on the scan bed when I use the copy function on the control panel. What should I do?

  • Check the following:

    • Make sure the scan bed glass is clean and free of finger prints, smudges, etc. (When cleaning the glass, spray the glass cleaner onto a cloth and then wipe the glass. Never spray glass cleaner directly onto the scan bed.)
    • When copying two photos (up to 4 x 6 inches), place them 1/4 inch (5 mm) apart.
Published:  Feb 28, 2008 Was this helpful?​ Thank you for the feedback!
Was this helpful?​
Please tell us why this was not helpful.​
Please enter a valid email address