text.skipToContent text.skipToNavigation

My printout contains garbled characters when I print from Windows or my Mac. What should I do?

    Try the following:
    • Make sure the USB cable is securely connected and is a shielded “AB” cable not more than 6.5 feet (2 meters) long.
    • Make sure your Epson Stylus CX9400Fax Series is selected in Windows, or is set as the active printer in Print Center (Macintosh).*
    • If you're using a switch box or USB hub with your Epson Stylus CX9400Fax Series, connect the printer directly to your computer.
    • Turn the Epson Stylus CX9400Fax Series off, check that the cables are securelyconnected, and turn it back on. Then try printing again.
    * The Epson Stylus CX9475Fax software works only with Windows XP, XP Professional x64 Edition, and Windows Vista 32- and 64-bit. It does not support Windows 2000 or Macintosh.
Published:  Feb 14, 2008 Was this helpful​? Thank you for the feedback!
Please tell us why this was not helpful.​
Please enter a valid email address