My printout contains garbled characters when I print from Windows or my Mac. What should I do?

  • Try the following:
    • Make sure the USB cable is securely connected and is a shielded “AB” cable not more than 6.5 feet (2 meters) long.
    • Make sure your Epson Stylus CX9400Fax Series is selected in Windows, or is set as the active printer in Print Center (Macintosh).*
    • If you're using a switch box or USB hub with your Epson Stylus CX9400Fax Series, connect the printer directly to your computer.
    • Turn the Epson Stylus CX9400Fax Series off, check that the cables are securely connected, and turn it back on. Then try printing again.
    * The Epson Stylus CX9475Fax software works only with Windows XP, XP Professional x64 Edition, and Windows Vista 32- and 64-bit. It does not support Windows 2000 or Macintosh.
Published:  Aug 1, 2007 Was this helpful?​ Thank you for the feedback!
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