My printout contains garbled characters when I print from Windows or my Mac. What should I do?

  • Try the following:
    • Make sure the USB cable is a shielded “AB” cable not more than 6.5 feet (2 meters) long.
    • Turn off the printer, check that the cables are securely connected, turn it back on, then try printing again.
    • You may need to uninstall your printer software and then reinstall it (Windows or Macintosh).
Published:  Jul 7, 2008 Was this helpful?​ Thank you for the feedback!
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