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My product detects only one of two photos placed on the scan bed when I use the copy function on the control panel. What should I do?

    Check the following:
    • Make sure the scan bed glass is clean and free of finger prints, smudges, etc. (When cleaning the glass, spray the glass cleaner onto a cloth and then wipe the glass. Never spray glass cleaner directly onto the scan bed.)
    • Make sure the two photos are not larger than 4 × 6 inches.
    • Make sure you place the photos 1/4inch (5mm) apart as shown below.

Published:  Aug 29, 2008 Was this helpful​? Thank you for the feedback!
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