My product doesn't detect my photos placed on the scan bed when I use the reprint/restore function on the control panel. What should I do?

  • Check the following:
    • Make sure the scan bed glass is clean and free of finger prints, smudges, etc. (When cleaning the glass, spray the glass cleaner onto a cloth and then wipe the glass. Never spray glass cleaner directly onto the scan bed.)
    • Make sure the photo is no larger than 5 x 7 inches.
    • Make sure the photo is placed on the glass as shown below.

Published:  Jun 18, 2008 Was this helpful​? Thank you for the feedback!
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