I'm having paper feed problems. What should I do?
Check the following:
- If paper doesn't feed, remove it from the sheet feeder. Reload it against the right side, behind the tab, then press in the tab on the edge guide and slide it against the paper and make sure it's not too tight. Make sure the paper is not above the arrow mark inside the edge guide.
- If multiple pages feed at once, remove the paper from the sheet feeder, fan the edges to separate the sheets, then reload it.
- If the paper doesn't eject fully, you may have set the wrong paper size. Press the Stop button, then open the scanner and remove the paper. Select the correct paper size when you reprint.
- If it's wrinkled when it ejects, the paper may be over-saturated or too thin. (If the paper is over-saturated, make sure you select the correct media type in the printer software).
- Make sure you use new, smooth, high-quality paper, that is not curled, creased, old, or too thin. Load it printable side up.
- Do not load paper with holes punched in it.
- Make sure you don't load more then the recommended number of sheets. If you're printing on both sides of the paper, try loading fewer sheets.
- If paper jams, follow these steps:
Paper type Load up to
this many sheets
Epson Bright White Paper
Epson Presentation Paper Matte
Approximately 80 sheets Epson Photo Paper Glossy
Epson Premium Photo Paper Glossy
Epson Ultra Premium Photo Paper Glossy
Epson Premium Photo Paper Semi-gloss
20 sheets Epson Premium Presentation Paper Matte
Epson Premium Presentation Paper Matte Double-Sided
Epson Photo Quality Self-Adhesive Sheets
Epson Iron-On Cool Peel Transfer Paper
- Gently pull any jammed paper from the output tray or sheet feeder.
- If paper is stuck inside, turn off the Epson Stylus.
- Lift the scanner, remove the jammed paper and torn pieces, lower the scanner, and turn the Epson Stylus back on.
Also, make sure to there is no paper inside the left side of the Epson Stylus.
- Press the Color Photo button to clear the error.
Published: Aug 26, 2008 Was this helpful? Thank you for the feedback!