I'm having paper feed problems. What should I do?

• Check the following:
  • If paper doesn't feed into the printer, remove it from the tray. Reload it against the right side, then adjust the edge guides. Make sure the paper is not above the edge guides inside the paper cassette.
  • If multiple pages feed at once, remove the paper from the cassette, fan the edges to separate the sheets, then reload it.
  • If it's wrinkled when it ejects, the paper may be over-saturated or too thin. (If the paper is over-saturated, make sure you select the correct paper type or media type.
  • Make sure you use new, smooth, high-quality paper, that is not curled, creased, old, or too thin. Load it printable side down.
  • Do not load paper with holes punched in it for insertion in a binder.
  • Make sure you adjust the edge guide to match the length of the paper.
  • If documents jam in the Automatic Document Feeder, make sure the originals are not creased or folded and do not have tape, staples, or other materials that could obstruct the feeder. Load only up to 30 letter-size sheets (up to 10 for legal-size) at a time.
  • If documents jam in the Automatic Document Feeder, make sure there is no document or photo paper on the scan bed before you use the ADF.
  • If the paper doesn't eject fully, press Start to eject the paper. Make sure you select the correct paper size when you reprint.
  • Make sure you don't load more than the recommended number of sheets. If you're printing on both sides of the paper, try loading fewer sheets.

  Paper type	Size	Max. sheets	Tray
  Plain paper	Letter* A4 (8.3 11.7 inches)	120	Main
  	Legal**	50
  Epson Bright White Paper	Letter*	100	Main
  Epson Presentation Paper Matte	Letter*	100	Main
  	Legal**	50
  Epson Photo Paper Glossy	Letter*	20	Main
  	4 6 inches	30	Photo
  Epson Premium Photo Paper Glossy	Letter*	20	Main
  	Borderless 8 10 inches
  	Borderless 5 7 inches		Photo
  	Borderless 4 6 inches	30
  Epson Ultra Premium Photo Paper Glossy	Letter*	20	Main
  	Borderless 8 10 inches
  	Borderless 5 7 inches		Photo
  	Borderless 4 6 inches
  Epson Premium Photo Paper Semi-gloss	Letter*	20	Main
  	Borderless 4 6 inches	30	Photo
  Epson Ultra Premium Photo Paper Luster	Letter*	20	Main
  Epson Premium Presentation Paper Matte	Letter*	20	Main
  	Borderless 8 10 inches
  Epson Premium Presentation Paper Matte Double-sided	Letter*	1 sheet	Main
  Epson Iron-on Cool Peel Transfer Paper	Letter*	1 sheet	Main
  Epson Photo Quality Self-adhesive Sheets	Letter*	1 sheet	Main

  * (8.5 11 inches)
  
  ** (8.5 14 inches)
  • If the paper jams, select the solution below for your problem:
  • Paper Jams Inside the Artisan 800 Series
  • Paper Jams in the Cassette
  • Paper Jams in Other Parts of the Artisan 800 Series
  • Paper Jams in the Automatic Document Feeder
  • Paper Jams in the Optional Auto Duplexer