My printout contains garbled characters when I print from Windows or my Mac. What should I do?

• Try the following:
  • Check the following if you're using a USB connection:
  • Make sure the USB cable is a shielded “AB” cable not more than 6.5 feet (2 meters) long.
  • If you're using a switch box or USB hub with the Artisan, connect the printer directly to your computer.
  • Turn off the Artisan, check that the cables are securely connected, turn it back on, then try printing again.
  • Close all software except for the software you're using to print and try printing again.
  • If you're using a wired network (Ethernet) connection, turn off the Artisan, check that the cables are securely connected, turn it back on and then try printing again.
  • If you're using a USB connection you may need to uninstall the printer software (Windows or Macintosh), then reinstall the printer software.