I am unable to scan from my computer. What should I do?

• See the solutions below for your connection type:
  • If you're using a USB connection, make sure the Artisan is turned on and securely connected to your computer or USB hub.
  • If the Artisan is connected to a USB hub, make sure it's connected to a first tier hub (the hub closest to the host computer) when more than one hub is connected to the computer.
  • Try restarting your computer.
  • Check the following if the scanner software does not work properly:
  • Make sure your computer has enough memory and meets the other system requirements for the software you are using. See your software documentation for details.
  • The scanner software may not work properly when your computer is in standby mode (Windows) or sleep mode (Mac OS X). Restart Epson Scan and try scanning again.
  • The scanner software may not work properly if you upgraded your operating system, but do not reinstall Epson Scan.
  • Check the following if you cannot start Epson Scan:
  • Make sure the Artisan is turned on.
  • If you're using a USB connection, check the cable connection between the Artisan and your computer to make sure it is secure.
  • If you installed the Artisan on a network and are trying to scan in Mac OS X, you need to configure network settings for Epson Scan before you can scan over the network.
  • The scanner may not work properly when your computer is in standby mode (Windows) or sleep mode (Mac OS X). Restart Epson Scan and try scanning again.
  • The scanner may not work properly if you upgraded your operating system but did not reinstall Epson Scan.
  • Make sure that Epson Scan is selected in your scanning program.