The message An Error Has Occurred appears on my product's display screen. What should I do?

  • Check the following:
    • Make sure the transportation lock has been removed.

    Store the transportation lock as shown below.
    • If the CD tray is in the eject position, make sure you press the CD Tray button to retract the tray to the storage position. Do NOT push or pull the CD tray into position.
    • Turn the Artisan off and make sure paper is not jammed inside or in other parts of the Artisan.
      If the error is not resolved, contact Epson for help.
Published:  Oct 9, 2008 Was this helpful​? Thank you for the feedback!
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