I'm having paper feed problems. What should I do?

  • Check the following:

    • Make sure the paper support extension is pulled up.
    • If paper doesn't feed, remove it from the sheet feeder. Reload it against the right edge, behind the tab, and slide the left edge guide against the paper (but not too tightly). Make sure the stack of paper is not above the arrow mark inside the edge guide.
    • If multiple pages feed at once, remove the paper from the sheet feeder, fan the edges to separate the sheets, then reload it.
    • If the paper doesn't eject fully, you may have set the wrong paper size. Press the paper button to eject the paper. Select the correct paper size before you reprint.
    • If it's wrinkled when it ejects, the paper may be damp or too thin. Load new paper.
    • Make sure you use new, smooth, high-quality paper that is not curled, creased, old, or too thin. Load it printable side up.
    • Do not load hole-punched paper.
    • Store any unused paper flat to prevent it from curling in its original packaging in a dry area.
    • Heavily saturated prints may curl, causing a paper jam when you're printing on both sides of the paper.
    • Don't load more than the recommended number of sheets. If you're printing on both sides of the paper, try loading fewer sheets.
    • Paper typeLoad up to
      this many sheets
      Plain PaperApprox. 120
      Epson Presentation Paper Matte100
      Epson Bright White Paper80
      Epson Photo Paper Glossy
      Epson Premium Photo Paper Glossy
      Epson Ultra Premium Photo Paper Glossy
      Epson Premium Photo Paper Semi-gloss
      Epson Premium Presentation Paper Matte
      20
      Epson Premium Presentation Paper Matte Double-sided
      Epson Photo Quality Self-adhesive Sheets
      Epson Iron-on Cool Peel Transfer Paper
      1
    • If the paper jams, do the following:
      1. Press the paper button for several seconds to clear the jam.
      2. If that doesn't work, open the cover and remove any jammed paper, including small pieces that may have torn off.
      3. Close the cover, reload the paper and press the paper button.
Published:  May 5, 2009 Was this helpful​? Thank you for the feedback!
Please tell us why this was not helpful.​
Please enter a valid email address