The CD/DVD won't feed correctly or is ejected. What should I do?

  • Check the following:
    • Make sure you insert the CD/DVD tray correctly. See Load a CD or DVD.
    • If the tray is ejected when you start a print job, the printer is not ready. Wait until you see a message on your screen asking you to insert the tray. Then reinsert the tray and press the paper button.
Published:  May 5, 2009 Was this helpful​? Thank you for the feedback!
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