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My printout contains garbled characters when I print from Windows or my Mac. What should I do?

    Try the following:
    • Make sure the USB cable is a shielded “AB” cable not more then 6.5 feet (2 meters) long.
    • Make sure your printer is selected as the active printer in your printing program.
    • Turn the Epson Stylus off, check that the cables are securely connected, turn it back on, then try printing again.
    • If you're using a switch box or USB hub with your printer, connect the printer directly to your computer.
    • You may need to uninstall your printer software and then reinstall it (Windows or Macintosh).
    • Make sure you delete any documents pending in the Status Monitor print queue.
Published:  May 11, 2009 Was this helpful​? Thank you for the feedback!
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