I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
If you have just installed a new cartridge and you still see an ink related error, the cartridge may not be installed correctly.
Follow the steps below to make sure the cartridge is correctly installed.
Note: We recommend that you use genuine Epson cartridges and do not refill them. The use of other products may affect your print quality and could result in printer damage.
- Make sure the printer is turned on.
- Open the scanner.
Make sure the Auto Document Feeder (scanner cover) is closed when you open the scanner.
- Press down each ink cartridge until it clicks into place. (If a cartridge is properly seated already, you may not hear a click.)
Note: When you installed the new cartridge, you should have removed the yellow tape from the bottom. If you know you removed it, skip to step 4. If you're not sure, you can pull out the cartridge to check. (Squeeze the tab on the cartridge and lift it straight up.) Remove the tape if necessary, then reinstall the cartridge, pressing it down firmly.
Caution: It's best not to remove a cartridge unless necessary. Note that if you remove a low or expended ink cartridge, you cannot reinstall and use that cartridge again.
Warning: If ink gets on your hands, wash them thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. Keep ink cartridges out of the reach of children.
- Close the scanner.
Published: Aug 18, 2009 Was this helpful? Thank you for the feedback!