My product doesn't detect my photos placed on the scan bed when I use the copy function on the control panel. What should I do?

  • Check the following:
    • Make sure the scan bed glass is clean and free of finger prints, smudges, etc. (When cleaning the glass, spray the glass cleaner onto a cloth and then wipe the glass. Never spray glass cleaner directly onto the scan bed.)
    • Make sure the photos are placed on the scan bed correctly. See Place Originals for Copying or Scanning.
    • When copying two photos at the same time, place them at least 1/4 inch (5 mm) apart as shown below.
Published:  Sep 17, 2009 Was this helpful​? Thank you for the feedback!
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