I'm having problems installing the software for a wireless network connection. What should I do?

  • Check the following:
    • Make sure all applications (including any screen savers, virus protectors, and firewall software) are closed before you install the software. If any applications were open, uninstall the printer software (Windows or Macintosh), then reinstall the printer software.
    • Make sure your system meets the requirements. If you are using a Macintosh, make sure QuickTime 7.0 or higher is installed as well.
    • If you see an error message or your software doesn't install correctly in Windows, you may not have software installation privileges. Contact your System Administrator.
    • Uninstall the printer software (Windows or Macintosh), then reinstall the printer software.
Published:  Mar 14, 2011 Was this helpful​? Thank you for the feedback!
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