I am having problems using a memory card with my product. What should I do?

  • Check the following:
    • Insert only one card at a time.
    • Make sure you're using a compatible memory card; see Memory Card Slots.
    • PictureMate recognizes and can print the first 9,990 photos on a memory card.
    • Photos must be JPEG or uncompressed TIFF format and taken with a DCF-compliant digital camera (a camera that complies with the Design rule for Camera File system).
    • PictureMate can't read progressive-scan JPEG files or RAW files.
    • If you access the card from your computer and delete files, the card may not work correctly with your camera. Always delete pictures using your camera.
    • Always format your memory card in your camera.
    • If you copy files from Adobe Photoshop to a memory card, save them as RGB images using the standard save option (non-progressive). Files saved in the CMYK format may not print with the colors you expect.
    • Make sure you follow the instructions in the Basics book to install the PictureMate software.
    • If you're using Windows XP or XP Professional x64 Edition, you may need to install your Windows storage device driver. See your Windows help for more information.
Published:  Nov 5, 2009 Was this helpful​? Thank you for the feedback!
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