My printout contains garbled characters when I print from Windows or my Mac. What should I do?

• Try the following:
  • Turn off the printer and computer. Make sure the printer's interface cable is securely plugged in.
  • Clear the print job from the print queue.
  • Uninstall the printer driver, then reinstall it by following the software installation instructions on the Start Here sheet (for a USB connection) or Network Installation Guide (for a network connection).