My printout contains garbled characters when I print from Windows or my Mac. What should I do?
Try the following:
- Turn off the printer and computer. Make sure the printer's interface cable is securely plugged in.
- Clear the print job from the print queue.
- Uninstall the printer driver, then reinstall it by following the software installation instructions on the Start Here sheet (for a USB connection) or Network Installation Guide (for a network connection).
Published: Mar 17, 2010 Was this helpful? Thank you for the feedback!