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I'm having paper feed problems. What should I do?

    Check the following:
    • If paper doesn't feed, remove it from the paper cassette. Fan it, stack and align the edges, and reload it. Make sure the paper is not above the arrow mark inside the edge guides. Make sure the output tray extensions are fully extended.
    • If multiple pages feed at once, remove the paper from the paper cassette, fan the edges to separate the sheets, then reload it.
    • If the paper doesn't eject fully, you may have set the wrong paper size. Press the Start button to eject the paper. Select the correct paper size when you reprint.
    • If it's wrinkled when it ejects, the paper may be damp or too thin. Load new paper.
    • Use new, smooth, high-quality paper, that is not curled, creased, old, or too thin. Make sure to load it printable side up.
    • Do not load paper with holes punched in it for insertion in a binder.
    • Make sure you load only up to the recommended number of sheets. If you're printing on both sides of the paper, try loading fewer sheets.

      Paper type
      Load up to
      this many sheets
      Plain paper - letter sizeApprox. 150
      Epson Bright White Paper120
      Epson Presentation Paper Matte80
      Plain paper - legal size30
      Epson Photo Paper Glossy
      Epson Premium Photo Paper Glossy
      Epson Ultra Premium Photo Paper Glossy
      Epson Premium Photo Paper Semi-gloss
      Epson Premium Presentation Paper Matte
      20
      Epson Premium Presentation Paper Matte Double-Sided
      Epson Photo Quality Self-Adhesive Sheets
      Epson Iron-On Cool Peel Transfer paper
      1
    • If the paper jams, see Paper Problems for more information.
Published:  Aug 30, 2010 Was this helpful​? Thank you for the feedback!
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